Refund & Return Policy

Cygnus Atratus Arms Corp.
Effective Date: April 2026

1. Overview

Cygnus Atratus Arms Corp. (“Cygnus”, “we”, “us”, or “our”) stands behind the quality of our products and services. This policy outlines when returns or refunds may be available and when all sales are final.

Nothing in this policy limits your rights under applicable Canadian consumer protection laws.

2. Eligible Returns

Where permitted, returns must meet all of the following conditions:

Return request is made within 14 calendar days of delivery
Item is unused, uninstalled, and in original packaging
Item is in resaleable condition
Proof of purchase is provided

Cygnus Atratus Arms reserves the right to refuse any return that does not meet these conditions.

3. Non-Returnable / Final Sale Items

The following items are final sale and are not eligible for return or refund, except where required by law:

Installed, used, or modified products
Firearm components that have been installed or attempted to be installed
Special order, custom order, or pre-order items
Custom builds, machining work, or made-to-spec parts
Gunsmithing services or labour
Deposits (all deposits are non-refundable)
Clearance or discounted items (if applicable)

Due to the nature of precision components and safety considerations, products that have been installed or used cannot be returned.

4. Pre-Orders

All pre-order items are non-refundable and cannot be cancelled once placed.

If Cygnus Atratus Arms is unable to fulfill a pre-order within a reasonable timeframe, we may, at our discretion, offer a refund.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, you must notify us:

Within 48 hours of delivery (for damage or incorrect items)
Within 7 days of delivery (for suspected defects)

We may require:

Photos of the product and packaging
Additional information to assess the issue

If approved, we will determine the appropriate resolution, which may include:

Replacement
Repair
Refund

6. Refunds

If a return is approved:

Items will be inspected upon receipt
You will be notified of approval or rejection
Approved refunds will be issued to the original payment method

Processing times may vary depending on your financial institution.

7. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (defective or incorrect item)
Original shipping charges are non-refundable
Return shipping costs may be deducted from any approved refund

8. Order Errors & Customer Responsibility

Customers are responsible for ensuring:

Product compatibility
Correct specifications and fitment

Returns will not be accepted for:

Incorrect product selection
Compatibility issues
Improper installation or use

If unsure, customers are encouraged to contact us prior to purchase.

9. Right to Refuse Returns

Cygnus Atratus Arms reserves the right to refuse any return or refund request that does not comply with this policy.

We also reserve the right to make final determinations on all return eligibility.

10. Contact

For return or refund inquiries:

Cygnus Atratus Arms Corp.
Email: info@cygnusarms.com